Support
At Desert Mirage Social Casino, getting answers is simple. Our in-game live chat connects you directly to a team member — expect a reply within moments during peak hours and typically under 2 minutes at any time. For quick account fixes, transaction questions, or game issues, use chat for the fastest resolution and real-time guidance.
Email for detailed or formal requests
Prefer email? Send messages to legal@desert-mirage-social.com for escalations, verification documentation, or legal and compliance inquiries. We review email inquiries around the clock and aim to reply within 24 hours on weekdays. If you have a more urgent concern and already opened a ticket by email, follow up in chat to speed things up.
Phone and priority support options
While live chat handles most requests instantly, priority assistance is available for higher-tier members in our MIRAGE and ZENITH levels. If you qualify for priority support, request a callback through chat and we’ll arrange phone contact with a specialist — typically within a few hours. If you’re unsure whether you qualify, our agents will confirm your status during the chat session.
Help Center and FAQs that save time
Our Help Center answers the most common questions about accounts, purchases, coins, bonuses, and gameplay mechanics. Find step-by-step articles on topics like claiming the MIRAGE STARTER PACK, daily check-in rewards, or resolving purchase issues with MasterCard and Visa in EUR or USD. If you want a quick lookup, visit our support hub for guides and troubleshooting.
What our team can assist with
We handle a wide range of player needs:
- Account access and verification
- Coin purchases, bundle issues, and billing queries (MasterCard, Visa; EUR & USD)
- Bonus eligibility, expirations, and promotional troubleshooting
- Game behavior, crashes, and software concerns from our providers (NetEnt, Play’n GO, Pragmatic Play, Quickspin, Yggdrasil)
- Responsible-play resources and verification requests
We’ll explain why virtual Coins and Free Spins are non-redeemable, how wagering or turnover rules apply to bonus drops, and help you track time-limited offers so you don’t miss a grant.
Response expectations and transparency
We know timing matters. Live chat: immediate to 2 minutes on average. Email: usually within 24 hours. Priority callback for eligible members: within a few hours after request. If an issue requires extra investigation, you’ll get regular updates and a clear timeline. Our agents log every case so you won’t have to repeat details.
Friendly, knowledgeable support — every interaction
Our support team is trained on account matters, the platform’s bonus rules, and virtual currency policies, and they treat every player personally and respectfully. Expect clear answers, patient guidance, and follow-through until your issue is resolved. If something isn’t right, tell us — we’ll work with you to make it right.
If you can’t find what you need right away, start a chat for instant help or email legal@desert-mirage-social.com for document-based matters. We’re available around the clock to keep your experience running smoothly and to help you focus on the fun.