Terms and Conditions

These service terms explain the rules for accessing and using the Desert Mirage Social Casino website, your player account, our games, promotions, and related services (the platform). By visiting the site, registering an account, purchasing virtual Coin bundles, claiming promotions, or using any part of the platform, you agree to follow these conditions of use.

These account rules are here to set clear expectations, protect players, and describe the responsibilities of both you and Desert Mirage Social Casino as the platform operator. If you do not agree with these terms, please do not create an account or use the services.

Who can use Desert Mirage Social Casino

Desert Mirage Social Casino is intended for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age where you are located (whichever is higher).
• Make sure that participating in online social casino play is legal in your jurisdiction. This is your responsibility.
• Understand that we may restrict or block access in certain countries or regions, or limit specific features based on legal, regulatory, or operational requirements.

Account registration - keeping your details accurate

When you create an account, you agree to provide information that is accurate, current, and belongs to you. This helps us keep the platform safe and helps you avoid issues with access, purchases, or account recovery.

Key expectations include:

• Your account must be registered in your own name.
• You must keep your contact details up to date (such as email).
• You may only create and use the number of accounts we allow. In most cases, this means one account per person, device, and household.
• We may limit registration or use if we reasonably believe an account is not compliant with these platform rules.

Identity checks and verification - why we may ask for documents

To protect players and prevent misuse, we may ask you to verify certain details before you can access all features or before we complete certain actions on your account.

Verification requests may include confirming your:

• Identity and age
• Address or location
• Ownership of a payment method used on the platform
• Account activity or security-related information

If verification is required, you agree to provide requested information within a reasonable time. Until verification is completed, we may restrict certain features, pause account actions, or delay transaction-related processing where applicable.

Player account security - your login, your responsibility

You are responsible for keeping your login details confidential and for any activity that occurs through your account. If you suspect unauthorized access, you should change your password promptly and contact support.

Your account is personal. It may not be:

• Shared with another person
• Transferred or sold
• Used to play on behalf of someone else

Deposits, purchases, balances, and payment processing basics

Desert Mirage Social Casino may support different payment methods, including Visa, MasterCard, PayPal, and Bank Transfer, depending on your location and availability at the time of purchase. Supported currencies may include USD and EUR, where offered.

Important points to understand:

• Payment method availability, processing times, limits, and verification requirements can vary by country, provider, and risk checks.
• We may review account activity and transaction history before approving certain requests or completing certain actions.
• We may apply reasonable checks designed to prevent fraud, chargeback abuse, unauthorized payments, or other misuse.
• Your on-site balance reflects virtual items used for gameplay on the platform.

Social casino note: Coins and Free Spins are virtual items for entertainment and gameplay. They are non-redeemable and have no cash value. The platform does not offer real-money withdrawals or cashout.

Bonus rules made simple - promotions have extra conditions

Promotions, free spins, login rewards, loyalty benefits, and bonus codes may come with additional bonus terms that apply on top of these service terms. By claiming a promotion, you agree to its specific rules, including any limits or expiry dates.

Common conditions may include:

• Eligibility requirements (including location and age)
• Time limits to claim or use the offer
• Game restrictions (certain Free Spins may apply only to a named title)
• Turnover requirements for follow-on grants (for example, “x turnover” may be required to unlock an extra booster)
• Limits intended to prevent multiple-accounting, automated play, or promotion misuse

If a promotion includes a code, it must be entered as instructed (for example, on the Promotions page) before play. If a promotion is claim-based, you must use the platform’s “Claim” action or applicable flow. Unclaimed or unused virtual bonuses may expire as described in the promotion details.

Games and service access - what you can expect day to day

We aim to provide a stable and enjoyable experience, but access to games and services can change. Availability may vary due to:

• Your location, device, browser, or operating system
• Provider updates or software changes
• Maintenance, security updates, or technical issues
• Feature or promotion schedules

We may add, remove, suspend, or limit games, features, promotions, or sections of the platform at any time. We do not promise that any specific game, provider, promotion, payment method, or feature will be available in every country or at every moment.

Fair play standards - behavior we do not allow

Using the platform means playing fairly and using the service as intended. Prohibited behavior includes, for example:

• Using the platform for unlawful purposes
• Fraud or attempted fraud, including using false information
• Collusion or coordinated play designed to exploit promotions or systems
• Chargeback abuse or unauthorized payment activity
• Bonus abuse (including multiple accounts or repeated re-registration to claim new-player offers)
• Attempts to manipulate gameplay, outcomes, or platform systems
• Using bots, scripts, automation, or unauthorized software tools
• Allowing someone else to access or use your account

These rules are meant to protect fair play and keep the platform enjoyable for everyone.

When we may restrict accounts - balanced operator rights

To protect players and the integrity of the platform, Desert Mirage Social Casino may take reasonable actions when we believe rules have been broken, verification is incomplete, or misuse is likely.

Depending on the situation, actions may include:

• Limiting access to certain features
• Pausing promotions or removing promotional eligibility
• Freezing specific activity for review
• Suspending or closing an account where appropriate

We aim to handle reviews in a fair and practical way and to communicate through support channels where needed.

Errors and technical issues - how we handle mistakes

From time to time, mistakes can happen - including display errors, incorrect bonus application, mispriced offers, incorrect balances, game malfunctions, interrupted sessions, or other technical issues.

If an obvious error occurs, we reserve the right to correct it and to address the consequences in a reasonable manner. This can include adjusting affected virtual balances, reversing mistakenly granted items, or voiding gameplay impacted by a verified malfunction. Our goal is to correct issues without creating unfair outcomes for players or the platform.

Responsible gaming and player well-being

The platform is meant to be entertainment, not a way to make money. If your play stops feeling fun or starts to feel difficult to control, we encourage you to take a break and use any responsible gaming tools or limits we make available.

You can also visit our Responsible Gaming page for guidance and support options.

Intellectual property - using the site content properly

The platform, including its design, branding, logos, text, software elements, and other original content, is owned by Desert Mirage Social Casino or used under license. You may not copy, reproduce, distribute, republish, or commercially exploit site content without written permission, except where allowed by law for personal, non-commercial use.

Third-party providers and linked services

Some parts of the platform may be delivered through third parties, such as game studios and technical providers (for example, NetEnt, Play’n GO, Pragmatic Play, Quickspin, and Yggdrasil). Payment processing and certain support tools may also rely on external services.

Because these services can be affected by provider availability, updates, and operational limits, certain features may not work the same way at all times or in all locations.

Limitation of liability - reasonable boundaries

We work to operate the platform responsibly, but we cannot accept responsibility for every type of loss or disruption. To the extent permitted by applicable law, Desert Mirage Social Casino is not liable for losses or damages resulting from circumstances such as:

• Service interruptions, delays, or technical failures
• User error (including forgotten passwords or sending information to the wrong address)
• Unsupported devices, outdated browsers, or incompatible settings
• Third-party outages or payment provider failures
• Events outside our reasonable control (such as major network disruptions)

This section does not limit any rights you may have under mandatory consumer protection laws that apply to you.

No guarantees - “as available” service

The website, games, and services are provided on an “as is” and “as available” basis. While we aim for reliability, we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these conditions of use

We may update these site terms from time to time to reflect changes in the platform, security requirements, or legal and operational needs. The most recent version published on the website applies from the date it is posted, unless we state otherwise.

We recommend checking this page periodically so you stay aware of current player responsibilities and platform rules.

Related policies worth reviewing

These service terms work alongside other policies and disclosures on our website. Depending on how you use the platform, you may also want to review:

• Privacy Policy
• Cookie Policy
• Bonus terms for specific promotions and loyalty benefits
• AML/KYC-related guidance where applicable to verification and fraud prevention
• Responsible gaming information and account tools

Contact Desert Mirage Social Casino

If you have questions about these terms, your account, or how the platform works, you can contact us through our official support channels. For legal questions related to these service terms, you can email: legal@desert-mirage-social.com.

Using the platform means you agree to follow these rules as they evolve. These terms are designed to keep expectations clear, protect players, and support a fair, secure environment for everyone using Desert Mirage Social Casino.