FAQ

Creating an account is simple. Tap Register, enter your email, create a password, select your currency (EUR or USD), and confirm you’re 18+ and in a location where social casino play is legal. You’ll receive an email to verify your address — click the link to activate your account. You can log in with email and password or use supported device authentication if available. One account per person, device, and household is allowed. If you already have an account but can’t log in, use the “Forgot password” link or contact support for help.

Desert Mirage offers a range of virtual bonuses: no-deposit starter packs, daily check-in rewards, a multi-day welcome bundle, reload boosters, weekly and high-roller rebates, and a tiered loyalty program (Mirage Tiers). Bonuses are issued as Coins and Free Spins and are non-cashable — they’re for use inside the platform only. Some offers require a code (enterable on the Promotions page), others are claimed in the wallet or missions tab, and daily check-ins are claimed by logging in. Each promotion has its own expiry and eligibility rules; read the specific terms on the offer to understand validity and any required Coin turnover.

The MIRAGE STARTER PACK is a no-deposit offer for new accounts. Use code MIRAGE50 within 14 days of registration to claim 50,000 Coins plus 50 Free Spins (Free Spins are on Chronos Joker). The Coins are usable across slot titles. The offer expires 7 days after claim. There’s a 1x Coin turnover to unlock a 10,000 Coin booster, but remember Coins are non-redeemable and cannot be cashed out. This bonus is available only where social casino play is lawful and for players 18+.

Yes. The DAILY CHECK-IN STREAK runs in rolling seven-day cycles with increasing Coin grants (Day 1: 5,000 Coins → Day 7: 25,000 Coins + 10 Free Spins). Rewards auto-claim via daily login and each daily reward expires 24 hours if not claimed. There are also mission-based Social Mission Rewards that can award up to 30,000 Coins weekly for simple actions like verifying email or completing the tutorial. Check the Missions tab to view and claim available tasks.

Desert Mirage uses virtual Coins sold in bundles. Purchases are made with common payment methods like MasterCard and Visa, and available currency options include EUR and USD. Coins and Free Spins are for in-platform play only and have no real-world cash value — there are no withdrawals. Some reload bonuses relate to bundle purchases (e.g., DUNE25 for weekend boosts). Each purchase and bonus can have its own expiry; always check the promotion’s terms.

Wagering described on Desert Mirage refers to Coin turnover, not conversion to real money. For example, a 1x Coin turnover means you must place cumulative Coin wagers equal to the stated amount on eligible games to trigger a follow-on grant (such as a Coin booster). No offer converts Coins to cash; bonuses are strictly virtual and intended to enhance in-platform play. Read each promotion’s description for the exact turnover and eligible games.

Yes. Desert Mirage is optimized for modern iOS and Android devices via a responsive web app. Most slots from partners like NetEnt, Play’n GO, Pragmatic Play, Quickspin, and Yggdrasil are available on mobile and desktop. For best performance, keep your browser updated and ensure a stable internet connection. If you experience graphics or loading issues, clear your browser cache, restart the device, or switch to a different network. If problems persist, contact support with device and browser details.

We partner with leading providers including NetEnt, Play’n GO, Pragmatic Play, Quickspin, and Yggdrasil, offering a broad selection of slot titles and featured games. Featured Free Spins rotate weekly (for example, Arcane Gems or Egyptian Mega Fortune have appeared), and promotional Free Spins are tied to specific slots. Eligible game lists are shown on each promotion so you know where promo Coins and spins can be used.

Desert Mirage operates as a social casino where virtual Coins and Free Spins are for entertainment and carry no real-world cash value. We adhere to applicable laws where social casino play is permitted. Games are supplied by reputable studios that use certified game engines and RNGs for fairness. If you have regulatory or licensing questions specific to your jurisdiction, contact support or review our legal page for details.

Verification may be required for account integrity, purchases, or to comply with legal checks. Typical requests include ID and proof of address to confirm identity and residency. Provide accurate documents through the secure upload flow; our team reviews submissions promptly. Verification helps keep accounts safe and prevents bonus abuse. If verification is requested, you’ll be notified in your account and receive guidance on required items.

If you encounter lag, crashes, missing balances, or other issues: 1) refresh the page or restart the app, 2) clear browser cache and cookies, 3) switch to another browser or device, and 4) check your internet connection. If the issue persists, take a screenshot or note the error and contact support via chat (available in-app) or email legal@desert-mirage-social.com. Provide your account email, device details, and a brief description so our team can respond quickly.

We prioritize safe, enjoyable play. Tools are available to set session reminders and self-check limits within your account. If you need a break, you can self-exclude or contact support for assistance. Account security is enforced through encrypted connections, secure document uploads for verification, and monitoring for suspicious activity. For balance and privacy concerns, consult our Terms and Privacy pages or contact support directly.